MOST orders are shipped within 1-3 business days of receipt. Some products are shipped directly from the manufacturer. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.

Although most orders are processed and shipped the same day or the next day, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will try to contact you. We will tell you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order as soon as possible.

Safe and Discrete shipping We box all orders in non-descript, discrete packaging. We believe that our customers' privacy is of the utmost importance. We have been shipping for years and we know how to ship our products to you in a safe and successful manner. We use copious amounts of tape on all corners and seals. We also make sure to tape up the bottle caps on any liquid products in order to further prevent any chance of spilling.

UPS picks up and delivers packages Monday thru Friday only. This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse.

An example: if you place an order at 3:00 p.m. Pacific Standard time on a Wednesday, we will process and pack your order immediately, but UPS will probably have already picked up for the day, which means that your order will be picked up the following day, in this case Thursday. Your package will take 2 business days to get to you, from Thursday, all day Friday and the following Monday. If Monday is a holiday, you would receive your package on Tuesday, almost a full week from the time you placed your order.

Address Corrections
Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!

Delivery Failures
Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.

UPS shipping costs are substantially higher when shipping to Alaska and Hawaii. Whenever possible we will provide a lower cost postal service option. If parts of your order are backordered, we will hold the order until we are able to fill all of it at once. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.

When ordering an item that is normally shipped directly from the manufacturer, and we offer you a USPS option, we will first need to transport the goods to our warehouse so that we can ship to you via mail. The reason for this is very few manufacturers use mail service to make shipments. Please allow 7-10 business days for transit to our warehouse.

Shipping Charges
We charge a $5.00 handling charge on all purchases. This charge allows us to keep our prices low. It also allows us to pack your order with qualtiy, environmentally friendly materials.

Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.

Our shipping policies and prices are subject to change without notice.

To place an order by phone:
Call 1-250-755-1900 or 1-250-755-1970 to place your order with one of our friendly customer service representatives.

To place an order by e-mail:
tridonhydro@gmail.com

To place an order by mail:
12-1708 Bowen Road
Nanaimo, BC, Canada
V9S 1G9

Damaged Shipments
Damaged shipments should be called to our attention and a new replacement will be sent immediately. Shipping damages must be claimed within 7 days from delivery date of merchandise. Carriers will not accept damage claims made after the delivery is completed, so check your packages carefully upon opening to be sure that no damage has occurred.

Communication
We communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific order and will not be shared with any third party. Your personally identifiable information is kept secure. Only authorized employees have access to this information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: tridonhydro@gmail.com
By Phone: (250) 755-1900

We offer a 15 day return on all brand new, unused and undamaged products when accompanied bv a receipt and in original packaging. Used items may not be returned. Returns require an RA number which can be obtained by calling 1-250-755-1900 or by e-mailing tridonhydro@gmail.com. A restocking fee of 15% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for return shipping costs, and arranging shipment of returned items.

If you need to return an item, simply email us at tridonhydro@gmail.com. Request a return authorization, and be sure to include your order number. After we receive your return request via email, we'll send you an email with detailed instructions for your return. After we receive your returned item(s), we will notify you via e-mail of your refund once we've received and processed the returned item.

After submitting an item for refund, you can expect to receive your refund within four weeks after you submit a return request, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

The Customer is responsible for all return shipping charges of returned item. We recommend using an insured carrier. We are not responsible for lost returns. Any items returned must include the original box and packaging. We reserve the right to deny any request for exchange or store credit for a returned item.

As stated in our return policy, the customer will be charged a 15% restocking fee. Items must arrive in brand new, saleable condition at our warehouse before any credit will be issued. Please consider getting insurance on the package -- if it arrives damaged or does not arrive at all, we will not issue credit.

Warranty Information
All warranties are given by the product manufacturer, only. Tridon Hydroponics accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. If you have a warranty issue, you will deal directly with the manufacturer.

All prices listed on this website are subject to change at any given time. We reserve the right to void any order and issue a full refund in the event of a mis-priced item.